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FAQ

Questions, answered plainly.

If your question isn’t here, the answer will be part of your quote.

General

What does Arch Services do?

Arch Services provides cleaning, gardening, handyman and property care for homes. You can ask about a single job or several, and every job starts with a quote so the scope is clear before any work is arranged.

Which areas do you cover?

Arch Services is establishing its initial service area. Contact us to check availability for your property.

Can I book online?

Not yet. You can send a quote request online; Arch reviews your requirements first, and booking is arranged separately once the work is agreed.

Can Arch help with more than one type of job?

Yes. Cleaning, gardening, handyman work and property care can be arranged separately or together, so one property can be looked after through one service.

Cleaning

What is the difference between a regular clean and a deep clean?

A regular clean keeps on top of everyday dust and mess on a schedule. A deep clean goes further, into built-up grease, limescale, skirting and the areas behind and beneath, and usually takes longer.

Do I need to provide cleaning products or equipment?

This depends on the job and your preferences. It is confirmed as part of your quote, including any products you would like used or avoided.

Can you work to my landlord’s or agent’s checklist?

Share any inventory or checklist when you ask for a quote and it can be reflected in the scope. Decisions about deposits are made by your landlord or agent.

Gardening

Can garden visits be regular?

Yes. Garden maintenance can be scheduled regularly, for example through the growing season, or arranged as one-off and seasonal visits.

Will garden waste be taken away?

Green waste removal depends on the job and the amount involved. Whether it is included is confirmed as part of your quote.

Can you help with an overgrown garden?

Yes. A garden tidy-up is designed to bring an overgrown or neglected garden back into shape. Larger clearances may need more than one visit.

Handyman

What counts as a handyman job?

Small practical jobs around the home: assembling furniture, mounting and hanging, minor repairs, sealant, fittings and the odd jobs that build up. A list of several small jobs can be covered in one visit.

Do you carry out gas or electrical work?

Work that legally needs a registered specialist, such as gas work or notifiable electrical work, is not part of a handyman visit. If you’re unsure, describe the job and you’ll be told whether it fits.

Who supplies the materials?

It depends on the job. Materials, fixings and who provides them are confirmed as part of your quote.

Quotes

How do I request a quote?

Choose Get a Quote, pick the service, tell us what you need and add photos if they help. Arch reviews your requirements and uses your request reference when discussing the work with you.

Why aren’t prices listed?

Every property and job is different, so each one is quoted individually, based on the work involved, rather than priced from a list.

What information helps with a quote?

The type of work, the size of the property or garden, any areas that need particular attention, photos where useful, and your preferred timing.

Can I combine several services in one request?

Each quote request covers one service at the moment. If you need more than one, for example a deep clean and a garden tidy-up, send a request for each or describe the extra work in the notes.

Arch Jobs

What is Arch Jobs?

Arch Jobs is a planned part of Arch for jobs that fall outside the core services. Customers will be able to post a job and receive quotes from local professionals.

Can I post a job now?

Not yet. Arch Jobs is coming soon. In the meantime, the core services can be explored on the services pages.

Can professionals join Arch?

Professional accounts are coming soon. Details of how professionals will join, and the standards they will be asked to meet, will be published before launch.

Tell us what your property needs.

Cleaning, gardening, handyman or property care — start with a simple request.